Our goal is to provide a single entry into PCG for support of our customers, partners, and prospects. Each service request is tracked and monitored from first contact to final resolution. We provide an escalation process, based on problem severity, to ensure that all business critical issues are quickly resolved. Knowing that no two customers have the same support needs, you can choose between a flexible pricing plan, a fixed monthly fee for unlimted support with a defined scope; OR support for a fixed number of days per month at a fixed daily rate. Our Offsite/Onsite and Off-Shore/On-Site Customer Services program includes Updates and Fixes; Trouble Shooting (Day to Day Maintenance) Reports (SQR, Crystal etc); Minor Upgrades for Application and Tools; Call Center; Training for End users, Power users, and Development Team.

All you need is VPN access and/or access through Citrix/Netilla and a Dedicated contact person from the client side.